Disclaimer 1: Tom Duff and Marie Scott are online buddies of mine. Both of them are considered experts in their field.
Disclaimer 2: I have been sent a draft of one chapter of this book, as it’s not released yet
Disclaimer 3: No puppies were harmed in the making of this book (as far as I am aware)
For the past number of months, Marie and Tom have been beavering away working on an “end user guide” for the Sametime client. This is based around version 8.02 and includes the user’s perspective on the mobile client, unified telephony and the Sametime advanced features. Over the weekend, Duffbert fired me over a chapter and asked if I could review it.
The chapter I have read is “Managing your connections: How to make the most of your Sametime contacts”
Contents:
• How to add and remove people from your Contact list.
• How to understand the different types of directory entries you might
encounter.
• How to create nicknames for the people on your Contact list.
• How to categorize your contacts into different groups.
• How to sort your contacts and groups.
• How to manage groups and contacts between different types of Sametime clients.
• How “type-ahead” works on your Contact list.
• How to display a contact’s business card.
• How to manage your online presence when you’re on Sametime. • How to create group chats between three or more contacts.
Over the next 30 pages, the chapter goes step by step on these features above, taking you through each one. Basing the walkthroughs on different personae (George has no contacts, Susan has many contacts etc.) and how they would interact in the real world the book attempts to use pictures, diagrams, scenarios and explanations to give you knowledge of each feature.
This book looks good. Very good. On the negative, it does mention LDAP at one point, and very (very) lightly defines it. I think it shouldn’t as the user doesn’t give a crap what LDAP is. That also goes for the client software btw – who cares what LDAP is.
Other then that, it gives you a complete understanding of these features, written in a manner that users will understand and appreciate. Hell, I learned a couple of tricks reading this chapter. It also makes you want to use these features. It’s like a sales book for the product! This book has the making of a fantastic manual. Let me rephrase that. A fantastic, user focused book orientated at an IBM product that I think people will actually enjoy.
… Yep, you just had to go back and read that last sentence again, didn’t you. From what I have seen of this book already, this not only teaches, it sells the product. Teaching is all about selling. If you “sell” the product to the person they will want to use it and enjoy it. You sell something by making it look easy and useful. This book looks like it will sell very well.
Credit to both authors. Very well done so far.